Return Policy Page

Set up a clear return policy, buyers feel more at ease when shopping

Items with a clear return policy have a higher chance of successfully selling. According to our research, "Easy to return" is the biggest shopping barrier recognized by buyers. Therefore, sellers with a clear return policy on their listing pages will have an advantage over other sellers. Items with a return policy tend to sell at a higher rate than sellers without a return policy.

The reason is simple: buyers tend to feel more comfortable buying from sellers with return policies. In addition, our research also shows that very few items are actually returned. A detailed return policy will help you increase your sales rate.

When sellers sell items, they must provide a return policy, which also includes a non-acceptance of returns. If no return policy is specified, eBay will automatically select the default return policy for the seller.

Note: If eBay determines that the item is significantly different from the listing description, the seller must accept the return.

Suggested return policy options to consider:

If you don't have a return policy in place, consider the following options that will help you increase your sales rate:

• Refunds (eg: returnable for a full refund, or credit for future purchases)

• 100% Satisfaction Guarantee (eg: returns are accepted unconditionally)

• Time constraints (eg: Items can be returned within 30 days of receipt)

• Free return shipping (eg: seller pays return shipping)

Details in advance

Please clearly state the terms of your return policy so that buyers clearly understand the terms of returns. Consider adding the following details to make your return policy clearer:

• Time Limit: Indicates the period within which the buyer can return the item after it has been received

• Refund Type: Indicate whether to offer a refund, keep it as a credit for future purchases, or replace the same item.

• Shipping and Packaging: Make it clear that you or the buyer will pay for the return shipping and packaging.

You can also include other return policy descriptions, such as:

• Return handling fee: indicate whether a return handling fee is charged, and if so, the amount.

• Item Condition: Describes the condition of the item that can be returned, such as "unopened" or "completed unpacked".

How to use the Return Policy: Please go to the "Return Policy" section of the sales form and follow these steps:

1. Click the "Change Return Policy" link.

2. Select whether to accept returns.

3. Select the time limit for accepting buyer returns.

4. Select the refund method you provided when the item was returned.

5. Select who will pay for return shipping.

6. Enter all other detailed instructions in the text boxes.

7. Press the "Save" button.